Struggling with Alcohol or Substance Use
If you or a loved one is struggling with alcohol or substance use or any type of serious mental health disorder, get help from the resources listed here. If you’re enrolled in a Pfizer Medical Plan through UHC and need immediate assistance, call Optum’s Substance Use Hotline at 1-855-780-5955.
Optum (for UHC members)
Confidential assistance that’s part of your UHC medical coverage
If you’re enrolled in a Pfizer medical option through UHC, Optum provides support for a variety of mental health concerns from chronic stress to more complex issues, including substance use, eating disorders, and other mental health conditions. Optum also provides services for Applied Behavior Analysis (ABA) therapy. Optum provides the claims administration and provider network who can help create a treatment plan for mental health or substance use that meets your individual needs.
Costs for care are based on the applicable copay or coinsurance that applies under your Pfizer medical option.
Through Optum, you and your covered dependents under a Pfizer Medical Plan through UHC also have in-network access to Spring Health for both virtual and in-person visits.
- 24/7
- You share in the cost for services
- Person-to-person help
- Available to your covered dependents under a Pfizer Medical Plan through UHC
UHC members: myuhc.com
(Use access code 61550 to enter the site anonymously.)
Anonymous Substance Use Hotline available 24/7:
1-855-780-5955
(no access code required)
For all other concerns:
1-866-834-7603
Horizon
Confidential assistance that’s part of your Horizon medical coverage
If you’re enrolled in a Pfizer medical option through Horizon, Horizon provides support for a variety of mental health concerns from chronic stress to more complex issues, including substance use, eating disorders, and other mental health conditions. Horizon provides the claims administration and provider networks who can help create a treatment plan for mental health or substance use that meets your individual needs.
Costs for care are based on the applicable copay or coinsurance that applies under your Pfizer medical option.
Pfizer’s medical plan under Horizon also offers you and your covered dependents in-network access to Spring Health care for virtual and in-person visits.Â
Health Navigator, powered by PinnacleCare
Expert medical opinion service
Get help navigating a serious or complex health issue such as cancer, a major surgery, or a complex behavioral health or substance use issue. Expert Medical Opinion Service through Health Navigator, powered by PinnacleCare will coordinate with you to confirm your diagnosis and treatment plan to get you to the best provider and most effective treatment quickly. It is not intended for medical emergencies.
- Person-to-person help
- Available to you and your covered dependents under the Pfizer Medical Plan
1-877-280-7466
Employee Assistance Program through Spring Health
No cost 24/7 confidential assistance available to all
Pfizer’s employee assistance program (EAP), administered by Spring Health, offers confidential mental health support at no cost to you and eligible family members living in your homeThe benefit includes up to 12 therapy and coaching sessions per person, per year and covers a range of family, personal, and/or work issues, such as managing a difficult conversation with a loved one or someone at work, getting help dealing with a stressful situation, or talking with someone if you feel overly anxious or depressed.
If you and your family members are covered under Pfizer’s U.S. medical plan, once your Company provided sessions are exhausted you will be able to continue to access Spring Health as an in-network through your Pfizer medical coverage (regardless of whether you are enrolled with Horizon or UHC). Your cost for therapy services are based on the applicable in-network copay or coinsurance that applies under your Pfizer medical option.
- No cost
- 24/7 support
- Pfizer medical coverage not required
- Available to your family members who live with you*
(Use the company code, Pfizer.)
General support is available Monday through Friday, 8 a.m.–11 p.m. ET. Crisis support is available 24/7 (press 2).
*Dependent children must be age 6+ to access EAP services.
Leaves of Absence
Time off policies
Pfizer provides 10 days of paid Caregiver Leave each year. Other paid and unpaid time off may be available if you need to take time away from work to care for yourself or your loved ones. Check out the Disability and Leaves of Absence page on Fuse for details on Pfizer time off programs, including:
- Caregiver leave
- Parental leave
- Short-Term Disability (STD) and Family and Medical Leave (FMLA)
- Unpaid Leaves (for general, educational, or civic purposes)
